Help desk integration
Seahawk’s WordPress team, inside your Freshdesk
Standalone WordPress tickets stay in Freshdesk. Seahawk’s care team picks them up, replies in the same thread under your brand, and you don’t add seats.
One standalone ticket, start to finish
Order tickets come from your billing platform. Freshdesk handles everything else your customers send in.
- 01
Connect Freshdesk
Link Freshdesk in the Pro Services partner portal. Your queues, channels and history stay where they are.
- 02
Your customer writes in
Standalone WordPress requests arrive by email, your support portal or any channel that already lands in Freshdesk.
- 03
Seahawk answers in the thread
The care team replies under your brand, inside the tier’s SLA. Replies and status changes sync back to Freshdesk.
- 04
Statuses line up
Freshdesk statuses map to one shared set, so reports read the same across every desk and every billing platform.
- 05
Solved and reported
The ticket closes in your help desk and the work shows up in the customer’s monthly care report.
- Checkout page is blank WP Care Pro · answered in 12 min Solved
- Contact form stopped sending WP Care Pro+ · reply synced Open
- Add a new staff page Site task 3 of 10 New
Seats added for the care team
0
Your help desk stays yours
Stays in Freshdesk
- Your customers, channels and ticket history
- Your branding, templates and reporting
- Your own team’s agents and queues
- Every ticket that is not WordPress care
Handled by Seahawk
- Standalone WordPress tickets from customers on a Pro tier
- Fixes tested on staging, with a backup ready to roll back
- Replies signed by your team, synced back to your desk
- No extra agent seats for you to pay for
Pair it with your billing
Your billing platform sells the care and opens a ticket for every order. Most hosts connect both.
- WHMCS Billing and tickets Generate the Pro Services products in a WHMCS product group. Orders sync and open their own ticket.
- Upmind Billing and tickets Generate the Pro Services products in Upmind. Orders sync and open their own ticket.
- Blesta Billing and tickets Generate the Pro Services packages in Blesta. Orders sync and open their own ticket.
- HostBill Billing and tickets Generate the Pro Services products in HostBill. Orders sync and open their own ticket.
- Zendesk Help desk Standalone WordPress tickets stay in Zendesk; Seahawk works them without extra agent seats.
- HubSpot Help desk Standalone WordPress tickets stay in HubSpot; Seahawk works them without extra seats.
Freshdesk questions
Do we pay for Seahawk’s seats?
No. Seahawk’s team works your WordPress tickets without you adding seats to your Freshdesk plan.
How is this different from tickets in our billing platform?
Orders sold through your billing platform open their own ticket inside the order. Freshdesk is for standalone tickets: requests that come in through your help desk rather than an order.
Which tickets go to Seahawk?
WordPress requests from customers on WP Care Pro, Pro+ or VIP. Billing, domains, email and hosting questions stay with your team.
Will my customer know?
No. Replies come from your help desk, in the same thread, signed by your team.
WHMCS, Upmind, Blesta, HostBill, Zendesk, Freshdesk and HubSpot are trademarks of their respective owners. Pro Services is not affiliated with or endorsed by them.
Start your revenue engine.
Sell WordPress care and pro services from the billing platform you already run. Seahawk’s team does the work under your brand; you keep the customer and the revenue.
- Every order opens its own ticket thread
- Recurring WP Care revenue
- SEO Foundations from $299
- Website builds and rebuilds
- PHP upgrades for legacy sites
- Seahawk’s team under your brand
- WHMCS, Upmind, Blesta, HostBill
- Zendesk, Freshdesk, HubSpot